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About Us

How One Vision Sparked a Nationwide Commitment to Personalised Rehabilitation

ELEV8 Consulting was founded with a clear mission—to change the way rehabilitation is delivered across Australia. What began as a small team of passionate professionals has grown into a trusted partner for organisations, agencies, and individuals navigating complex health challenges.



Our founder saw a gap in the industry: too often, rehab was treated as a process, not a person-centered journey. With that insight, ELEV8 was created to offer a more personalised, holistic approach—one that sees people, not just cases.

Over the years, we’ve helped countless Australians find their way back to work, health, and confidence—and we’re just getting started.

Where We Work

ELEV8 Consulting proudly delivers services across Australia, combining local reach with national capability.

We offer in-person services in key regions across QLD, NSW, VIC, WA, SA, TAS, and the ACT. Our footprint includes:

 

  • Queensland: Townsville, Brisbane, Gold Coast, Sunshine Coast
  • New South Wales: Sydney, Newcastle, Orange, South Coast, Mid-North Coast
  • Victoria: Melbourne, Frankston, Ballarat
  • Western Australia: Perth
  • South Australia: Adelaide
  • Tasmania: Hobart
  • Australian Capital Territory: Canberra

For clients outside of these areas or preferring remote support, we also offer telehealth and virtual delivery. This ensures continuity of care no matter where you are, while maintaining the quality, flexibility, and responsiveness our services are known for.

Whether onsite or online, our team is here to support your recovery, wellness, and vocational goals—wherever you’re located.

Why We Exist

At ELEV8 Consulting, we exist to make a meaningful difference in the lives of individuals and workplaces by providing tailored, person-centred support that empowers people to overcome adversity and realise their full potential. Our mission is grounded in the belief that every individual—regardless of injury, diagnosis, or life stage—deserves access to high-quality, compassionate care that supports both personal wellbeing and professional growth.

 

We understand that recovery isn’t linear, and that the journey to confidence, connection, and capacity looks different for everyone. That’s why our services are designed to be flexible, inclusive, and evidence-based—whether it’s helping someone return to work after injury, navigate complex health challenges, or regain a sense of identity and purpose.

 

Through our health coaching, workplace rehabilitation, and strategic consultancy services, we offer more than just programs—we offer pathways to progress. Our team is committed to walking alongside each client, fostering resilience, rebuilding self-belief, and helping them take empowered steps forward. At our core, we exist to elevate people and possibilities.

Where We're Headed

ELEV8 Consulting is building the future of workplace rehabilitation and psychological health by placing people at the heart of every solution. We are driven by a vision of inclusive, thriving workplaces where individuals feel valued, supported, and able to contribute at their best. As we continue to grow, we’re focused on pioneering approaches that combine clinical expertise, innovation, and practical strategies tailored to real-world challenges.

 

Our future is grounded in partnership—working closely with public and private sector clients to co-design services that are responsive to shifting needs. Whether it’s addressing neurodiversity in the workforce, designing early intervention programs that prevent burnout, or embedding psychological safety into return-to-work strategies, we are committed to leading with insight and integrity.

 

We aim to raise the standard of care across the rehabilitation sector by delivering measurable outcomes, fostering long-term change, and building capacity within the systems we work in. By investing in people—clients, teams, and employers—we’re not just improving individual journeys; we’re reshaping how recovery and workplace wellbeing are understood and supported across Australia.

What Guides Us

At ELEV8 Consulting, our values are the foundation of everything we do. We believe in compassion, collaboration, and integrity—ensuring every individual feels heard, supported, and empowered. We are driven by a commitment to personalised care, delivering solutions that are not only effective but also meaningful. By putting people first, we help build safer workplaces, stronger partnerships, and brighter futures.

Person-Centred Care and Partnership

We prioritise individuals, tailoring support to their needs and building strong relationships with clients, insurers, and employers to achieve shared goals.

We provide exceptional care and aim for outstanding outcomes.

We tailor our services, recognising the interconnectedness of physical, mental, and social well-being.

We unlock potential by providing tools and support for independence and control.

Who We Serve

ELEV8 Consulting delivers expert workplace rehabilitation services across Australia, supporting injured workers through tailored return-to-work solutions. As an ACT WorkSafe and Comcare-approved provider, we collaborate with employers, insurers, and medical professionals to create personalised recovery programs. We also offer Life Insurance and Income Protection Rehabilitation, with compassionate care for those facing serious illness or injury. With a strong focus on prevention and employee wellbeing, we help build safer, healthier workplaces nationwide.

Boutique Focus

We prioritise quality service & outcomes, delivering personalised solutions like no other.

Our team shares best practices for the benefit of employees and clients. We also partner with clients for optimal results.

Unlike larger providers, we offer specialised, client-centered care, prioritising relationships and sustainable outcomes over volume.

We focus on quality over quantity, building strong relationships with each worker and avoiding bureaucracy and case churn.

The ELEV8 Effect

At ELEV8 Consulting, we believe that meaningful outcomes speak louder than promises. Our numbers reflect the trust we’ve earned, the lives we’ve helped rebuild, and the strong partnerships we’ve cultivated nationwide. From our growing team of accredited consultants to the thousands of workers we’ve supported back into the workforce, we’re proud to be making a measurable difference—one recovery at a time.

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Meet the Leadership

Our Leadership Team

Allied Health Experts with a Human Touch

Susie Irvine

Founder / Director / Rehabilitation Counsellor
Workplace Mediator / Life Coach

Susie leads ELEV8 with a grounded, human-centred approach that reflects the values of empathy, integrity, and empowerment.
With over a decade of experience in rehabilitation and mediation, she’s known for her ability to hold space for complexity while delivering real outcomes.
As both a business owner and working mum of two, she understands the importance of balance, purpose, and genuine connection.
Susie brings people together—clients, teams, and partners—through thoughtful leadership and a deep belief in recovery that’s person-led and values-driven.

Blaire Sayers

Strategic Growth & Operations Manager / Rehabilitation Counsellor / Breathwork Instructor

Blaire brings a strategic, client-focused lens to her role as Growth & Operations Manager at ELEV8. With a background in Psychology and credentials as a Rehabilitation Counsellor, she works closely with teams across Occupational Rehab, Aged Care, and NDIS services to drive sustainable growth and high-quality care. She also holds certifications in Mental Health First Aid, Breathwork, and Fitness, and is a proud member of ASORC. For Blaire, real impact comes from empowering teams and evolving services that truly reflect the needs of the people they support.

Supporting recovery?
Let’s make it happen today!

We don’t just lead the business—we live the work. Our leadership team continues to deliver services firsthand, bringing real-world insight, empathy, and connection to every decision we make.

Get Started
Head Office Address:

Level 1, 11-17 Swanson Court Belconnen ACT 2617

Contact:

1300 091 163

hello@elev8consulting.au

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©2025 ELEV8 Consulting. All rights reserved.

Privacy Policy

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Privacy and Information Storage Policy

Introduction

ELEV8 Consulting is committed to protecting the privacy and confidentiality of personal information that we collect, use, store, and disclose in the course of providing our services. This policy outlines our approach to privacy and information storage, and explains the measures that we have put in place to ensure compliance with privacy laws and best practices.

Scope

This policy applies to all personal information that ELEV8 Consulting collects, uses, stores, and discloses in the course of providing our services. This includes but is not limited to personal information about our clients, workers, stakeholders, and partners.

Purpose

The purpose of this policy is to ensure that personal information is collected, used, stored, and protected in accordance with the Privacy Act 1988 and other relevant privacy and confidentiality requirements.

Roles and Responsibilities

All employees of ELEV8 Consulting Pty Ltd are responsible for complying with this policy and ensuring the protection of personal information. The Managing Director is responsible for monitoring compliance with this policy and ensuring that all employees are trained on privacy and confidentiality requirements.

Collection, Use, and Disclosure of Personal Information

ELEV8 Consulting collects, uses, and discloses personal information only for purposes that are relevant to our services, and that have been consented to by the individuals concerned. We obtain consent through a detailed consent form that outlines the purposes for which personal information will be collected, used, and disclosed, and we review this consent annually to ensure that it remains valid and up-to-date.


ELEV8 Consulting limits the collection of personal information to what is necessary for the intended purpose, and ensures that any personal information that we collect is accurate, complete, and up-to-date. We use and disclose personal information only for the purpose for which it was collected, unless we obtain consent or are required by law to do so.
ELEV8 Consulting does not sell, trade, or rent personal information to third parties. We only disclose personal information to third parties when it is necessary to provide our services, or when we are required by law to do so.

Consent Management and Withdrawal of Consent

ELEV8 Consulting ensures that individuals provide informed and voluntary consent for the collection, use, and disclosure of their personal information. For sensitive information, such as health records, we take extra steps to obtain explicit consent. Individuals have the right to withdraw consent at any time by contacting us directly. Upon withdrawal of consent, ELEV8 Consulting will cease any further use or disclosure of the individual’s personal information unless required by law.

Information Storage and Security

ELEV8 Consulting stores personal information in a secure manner to prevent unauthorised access, use, or disclosure. We use a case management system that is designed to ensure the security of personal information. Only appropriate people have access to the case and its details, and all activity and communication related to the case are completed through the system to minimise the risk of privacy breaches.


Any personal information that we collect as part of assessments or attendance at appointments is transferred onto the case management system in electronic form, and hard copies are then destroyed to further minimize the risk of unauthorised access.
ELEV8 Consulting uses appropriate physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorised access, use, or disclosure. We regularly review and update our security measures to ensure that they remain effective and up-to-date.

Australian Privacy Principles (APPs) Compliance

ELEV8 Consulting is committed to complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988. These principles govern the collection, use, storage, and disclosure of personal information.

Data Access, Correction and Protection

ELEV8 Consulting recognises the right of individuals to access and correct their personal information that we hold. We provide individuals with access to their personal information upon request, and we allow them to correct any errors or omissions that they identify.
Access to personal information must be granted on a need-to-know basis, and employees are prohibited from sharing or disclosing any personal information with unauthorised individuals.
All ELEV8 Consulting employees are required to use a strong password to protect access to ELEV8 Consulting’s information systems. All ELEV8 Consulting data is backed up regularly and securely.


Personal information is deleted or destroyed in accordance with the Privacy Act 1988 when it is no longer required, and ELEV8 Consulting ensures that all hard copies of personal information are securely destroyed.

Retention and Destruction of Personal Information

ELEV8 Consulting retains personal information only for as long as necessary to fulfil the purposes for which it was collected, in accordance with the Privacy Act 1988 and any contractual obligations. Personal information will be securely destroyed or de-identified when it is no longer required. Our retention periods vary depending on the nature of the information:

  • Client records: Retained for a minimum of seven years after the last contact or as required by law.
  • Employee records: Retained in accordance with applicable employment and taxation laws. We use secure methods for the destruction of physical documents (e.g., shredding) and digital data (e.g., permanent deletion from systems).

Notifiable Data Breaches (NDB) Scheme

ELEV8 Consulting complies with the Notifiable Data Breaches (NDB) Scheme, as outlined in the Privacy Act 1988. In the event of an eligible data breach, where there is unauthorised access to, disclosure of, or loss of personal information likely to result in serious harm, ELEV8 Consulting will:

  • Notify affected individuals as soon as practicable, providing recommendations on how they can mitigate potential harm.
  • Notify the Office of the Australian Information Commissioner (OAIC) within 30 days of becoming aware of the breach.
  • Follow our Incident Response Procedure to mitigate the breach and prevent future occurrences.

Complaints Mechanism and Escalation

ELEV8 Consulting is committed to addressing privacy-related complaints promptly and transparently. Complaints regarding our handling of personal information can be made to our Privacy Officer. We aim to:

  • Acknowledge receipt of complaints within five business days.
  • Investigate and respond to complaints within 30 business days.
  • If a complaint cannot be resolved internally, we will inform the individual of their right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) for further review. Individuals may contact the OAIC through their website or by phone for more information on lodging a complaint.

Training and Accountability

ELEV8 Consulting provides ongoing training to all employees and contractors on privacy and confidentiality requirements and processes. We ensure that they understand and follow these requirements and processes to protect personal information.
ELEV8 Consulting management is accountable for compliance with privacy and confidentiality requirements. We complete a privacy and confidentiality accountability self-assessment on an annual basis to ensure that effective measures are in place and to consider continuous improvement initiatives for ongoing compliance with privacy laws and best practices.

Complaints and Enquiries

ELEV8 Consulting takes privacy complaints and enquiries seriously. We have procedures in place to receive and respond to complaints and enquiries about our privacy practices. We investigate all complaints and take appropriate measures to address any privacy concerns that are raised.

Breach Response

ELEV8 Consulting has developed an Incident Response Procedure to respond promptly to any suspected or confirmed data breaches. The Incident Response Plan outlines the steps to be taken in the event of a breach, including notification of affected individuals, regulatory bodies, and other relevant stakeholders.

Monitoring and Review

ELEV8 Consulting regularly reviews and monitors its policies and procedures to ensure they are up-to-date and effective in protecting personal information. Any changes to policies and procedures will be communicated to employees and other relevant stakeholders. This policy will be reviewed annually or as necessary to ensure compliance with the Privacy Act 1988 and other relevant privacy and confidentiality requirements.

We may make changes to this Privacy and Information Storage and Use Policy from time to time. Any updates will be posted on our website.

Conclusion

ELEV8 Consulting takes the protection of personal information seriously and has implemented policies and procedures to ensure compliance with the Privacy Act 1988. These policies and procedures provide a strong foundation for protecting personal information and ensuring ongoing compliance with privacy and confidentiality requirements.