Empowering Wellbeing, Recovery and Return to Work

Holistic support across occupational rehab, health coaching, injury prevention, and wellbeing — for workers and the people who support them

Trusted Partners

NMAS
MASRC
WORKSAFEACT
COMCARE
ARPA

Transforming Lives Through Expert Workplace Rehabilitation

Your journey to recovery and meaningful employment starts here.

At ELEV8 Consulting, we specialise in workplace rehabilitation services across Australia—helping injured workers return to meaningful employment through personalised, evidence-based solutions.


As a WorkSafe ACT and Comcare-approved provider, we collaborate closely with employers, insurers, and healthcare professionals to design tailored recovery programs that meet each client’s unique needs.


Our services also extend to Life Insurance and Income Protection Rehabilitation, offering compassionate guidance for individuals facing serious illness or injury.


With a strong focus on injury prevention and employee wellbeing, we partner with government agencies and organisations nationwide to build safer, healthier, and more supportive workplaces.

Delivering Excellence in Every Service

ELEV8 Consulting delivers personalised, evidence-based rehabilitation programs that empower recovery. We collaborate with clients, employers, and healthcare professionals to create sustainable solutions, ensuring exceptional care through our strengths-based approach and commitment to continuous improvement.

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Comcare Services

ELEV8 Consulting is a trusted Comcare Workplace Rehabilitation Provider, offering expert, high-quality services focused on the well-being and successful recovery of individuals. We deliver tailored rehabilitation solutions with a commitment to excellence.

Employer Direct Services

At ELEV8 Consulting, we help employers create safer, more productive workplaces. Our Employer Direct services focus on injury prevention and effective injury management, supporting the well-being of your workforce. 

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Life Insurance Services

ELEV8 Consulting partners with Australia’s leading life insurers to support individuals recovering from life-altering events. We deliver tailored rehabilitation services to help claimants successfully return to work and daily life.

Health Coaching and Counselling Services

At ELEV8 Consulting, we offer a suite of niche and tailored Health Coaching programs designed to support individuals in their recovery from illness or injury—empowering them to rebuild routines, regain confidence, and live their best lives. We also provide one-on-one private counselling to help individuals navigate personal challenges, build resilience, and move forward with clarity and purpose.

Your Recovery Deserves Excellence

Four compelling reasons ELEV8 Consulting stands apart in workplace rehabilitation services.

1

Tailored, Person-Centred Approach

We understand that no two recoveries are the same. Our customised programs are designed around each individual’s unique circumstances, ensuring a supportive and effective path back to work.

2

Trusted and Accredited

As a WorkSafe ACT and Comcare-approved provider, we meet the highest standards in workplace rehabilitation—giving clients and partners confidence in our process and outcomes.

3

Collaborative and Holistic Care

We work closely with employers, insurers, and medical professionals to ensure seamless coordination and clear communication throughout the rehabilitation journey.

4

Nationwide Expertise with a Human Touch

From major organisations to government agencies, we bring national reach with a personal touch—combining professional excellence with genuine care and compassion.

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Making a Measurable Impact on Health Outcomes

Our data-driven approach to workplace and individual health consulting has led to consistent, measurable improvements across multiple industries. From increasing employee engagement to significantly reducing return-to-work timelines, we focus on outcomes that matter.

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Your Journey to Successful Rehabilitation

A proven four-step approach that delivers consistent, measurable results.

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Assessment

We dive deep to understand your challenges and opportunities through expert analysis.

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Plan

We co-create a customized strategy with clear milestones and measurable outcomes.

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Execute

We implement solutions with precision while adapting to your evolving needs.

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Sustain

We equip your team with tools and insights for long-term success beyond our engagement.

Frequently Asked Questions (FAQ)

Still have questions?

What does a Rehabilitation Consultant do?

Our Rehabilitation Consultants are allied health professionals with specialised expertise in supporting individuals recovering from injury, illness or life disruption. At ELEV8, our team includes Rehabilitation Counsellors, Occupational Therapists, Physiotherapists, and Counsellors—each bringing unique skills to support your journey. Whether it’s a vocational assessment, return-to-work planning for a physical injury, a workstation assessment, or health coaching to rebuild confidence, we tailor our approach to suit your needs.

We work with individuals referred through workers’ compensation schemes, Comcare, insurers, employers, or privately. If you’re unsure whether you’re eligible, feel free to get in touch for a confidential chat.

Not always. While many of our clients come to us via insurer or employer referrals, we also offer private services. You can self-refer for counselling or coaching support.

We offer flexible service delivery across Australia, including face-to-face, phone, and video appointments. Our team is located in key cities and regional centres to ensure local support when needed.

Our services include health coaching, return-to-work planning, vocational assessments, workplace adjustment advice, and one-on-one counselling—each tailored to the individual’s needs and recovery goals.

Helping You Get Back to What Matters

Stay informed with expert insights on rehabilitation, recovery, and workplace wellbeing—straight to your inbox.

Real Success Stories from People We've Helped

See how our personalized rehabilitation programs have transformed lives and workplaces across Australia.

“I am very thankful for Susie's experience & expertise in assisting with a very difficult case. Throughout this process Susie was super responsive. Her manner was always cheerful & upbeat. I really learnt alot thanks to Susie.”

Lisa B.
Employer

“Zoe has been very engaged and come up with some approaches that are supporting me to further develop my skills in responding to stressful scenarios and situations. Zoe is very easy to talk to."

Alicia
Employer

“I have been so happy with the support provided by Susie and her team. It has been a long road in my recovery, and having Anna involved in the process seems to have taken some pressure off me.”

Lauren
Life Insurance Client

"The Mediation was a really positive step forward in rebuilding the working relationship and gaining a shared understanding of the expectations moving forward, along with re-integrating myself back within the team.."

Mediation Participant

“Working with Heli in our environment is always positive as we navigate the restrictions placed on our workplace. Heli has worked on our cases for many years and understands our requirements”

Employer

Insights on Workplace Wellbeing & Rehabilitation

Explore expert tips, industry updates, and evidence-based strategies to support recovery
boost employee wellbeing, and create safer, more productive workplaces.

From Emotional Overload to Resilience: Leadership Recovery Through ELEV8’s RARE Counselling Program

A senior professional from a federal agency was referred to the RARE (Recharge and Recovery Effort) counselling program to address...

Trauma-Informed Virtual Yoga for PTSD Recovery: A Case Study on the Serenity & Rebalance Program

The client was referred to the Serenity & Rebalance Yoga program following a diagnosis of PTSD, with ongoing symptoms of...

Beyond Therapy: Addressing Chronic PTSD and Functional Decline in a Long-Term Compensation Claimant

Ms James, a long-term Comcare compensation claimant since 2014, suffers from severe PTSD, severe anxiety, and adjustment disorder with anxious...

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Privacy and Information Storage Policy

Introduction

ELEV8 Consulting is committed to protecting the privacy and confidentiality of personal information that we collect, use, store, and disclose in the course of providing our services. This policy outlines our approach to privacy and information storage, and explains the measures that we have put in place to ensure compliance with privacy laws and best practices.

Scope

This policy applies to all personal information that ELEV8 Consulting collects, uses, stores, and discloses in the course of providing our services. This includes but is not limited to personal information about our clients, workers, stakeholders, and partners.

Purpose

The purpose of this policy is to ensure that personal information is collected, used, stored, and protected in accordance with the Privacy Act 1988 and other relevant privacy and confidentiality requirements.

Roles and Responsibilities

All employees of ELEV8 Consulting Pty Ltd are responsible for complying with this policy and ensuring the protection of personal information. The Managing Director is responsible for monitoring compliance with this policy and ensuring that all employees are trained on privacy and confidentiality requirements.

Collection, Use, and Disclosure of Personal Information

ELEV8 Consulting collects, uses, and discloses personal information only for purposes that are relevant to our services, and that have been consented to by the individuals concerned. We obtain consent through a detailed consent form that outlines the purposes for which personal information will be collected, used, and disclosed, and we review this consent annually to ensure that it remains valid and up-to-date.


ELEV8 Consulting limits the collection of personal information to what is necessary for the intended purpose, and ensures that any personal information that we collect is accurate, complete, and up-to-date. We use and disclose personal information only for the purpose for which it was collected, unless we obtain consent or are required by law to do so.
ELEV8 Consulting does not sell, trade, or rent personal information to third parties. We only disclose personal information to third parties when it is necessary to provide our services, or when we are required by law to do so.

Consent Management and Withdrawal of Consent

ELEV8 Consulting ensures that individuals provide informed and voluntary consent for the collection, use, and disclosure of their personal information. For sensitive information, such as health records, we take extra steps to obtain explicit consent. Individuals have the right to withdraw consent at any time by contacting us directly. Upon withdrawal of consent, ELEV8 Consulting will cease any further use or disclosure of the individual’s personal information unless required by law.

Information Storage and Security

ELEV8 Consulting stores personal information in a secure manner to prevent unauthorised access, use, or disclosure. We use a case management system that is designed to ensure the security of personal information. Only appropriate people have access to the case and its details, and all activity and communication related to the case are completed through the system to minimise the risk of privacy breaches.


Any personal information that we collect as part of assessments or attendance at appointments is transferred onto the case management system in electronic form, and hard copies are then destroyed to further minimize the risk of unauthorised access.
ELEV8 Consulting uses appropriate physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorised access, use, or disclosure. We regularly review and update our security measures to ensure that they remain effective and up-to-date.

Australian Privacy Principles (APPs) Compliance

ELEV8 Consulting is committed to complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988. These principles govern the collection, use, storage, and disclosure of personal information.

Data Access, Correction and Protection

ELEV8 Consulting recognises the right of individuals to access and correct their personal information that we hold. We provide individuals with access to their personal information upon request, and we allow them to correct any errors or omissions that they identify.
Access to personal information must be granted on a need-to-know basis, and employees are prohibited from sharing or disclosing any personal information with unauthorised individuals.
All ELEV8 Consulting employees are required to use a strong password to protect access to ELEV8 Consulting’s information systems. All ELEV8 Consulting data is backed up regularly and securely.


Personal information is deleted or destroyed in accordance with the Privacy Act 1988 when it is no longer required, and ELEV8 Consulting ensures that all hard copies of personal information are securely destroyed.

Retention and Destruction of Personal Information

ELEV8 Consulting retains personal information only for as long as necessary to fulfil the purposes for which it was collected, in accordance with the Privacy Act 1988 and any contractual obligations. Personal information will be securely destroyed or de-identified when it is no longer required. Our retention periods vary depending on the nature of the information:

  • Client records: Retained for a minimum of seven years after the last contact or as required by law.
  • Employee records: Retained in accordance with applicable employment and taxation laws. We use secure methods for the destruction of physical documents (e.g., shredding) and digital data (e.g., permanent deletion from systems).

Notifiable Data Breaches (NDB) Scheme

ELEV8 Consulting complies with the Notifiable Data Breaches (NDB) Scheme, as outlined in the Privacy Act 1988. In the event of an eligible data breach, where there is unauthorised access to, disclosure of, or loss of personal information likely to result in serious harm, ELEV8 Consulting will:

  • Notify affected individuals as soon as practicable, providing recommendations on how they can mitigate potential harm.
  • Notify the Office of the Australian Information Commissioner (OAIC) within 30 days of becoming aware of the breach.
  • Follow our Incident Response Procedure to mitigate the breach and prevent future occurrences.

Complaints Mechanism and Escalation

ELEV8 Consulting is committed to addressing privacy-related complaints promptly and transparently. Complaints regarding our handling of personal information can be made to our Privacy Officer. We aim to:

  • Acknowledge receipt of complaints within five business days.
  • Investigate and respond to complaints within 30 business days.
  • If a complaint cannot be resolved internally, we will inform the individual of their right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) for further review. Individuals may contact the OAIC through their website or by phone for more information on lodging a complaint.

Training and Accountability

ELEV8 Consulting provides ongoing training to all employees and contractors on privacy and confidentiality requirements and processes. We ensure that they understand and follow these requirements and processes to protect personal information.
ELEV8 Consulting management is accountable for compliance with privacy and confidentiality requirements. We complete a privacy and confidentiality accountability self-assessment on an annual basis to ensure that effective measures are in place and to consider continuous improvement initiatives for ongoing compliance with privacy laws and best practices.

Complaints and Enquiries

ELEV8 Consulting takes privacy complaints and enquiries seriously. We have procedures in place to receive and respond to complaints and enquiries about our privacy practices. We investigate all complaints and take appropriate measures to address any privacy concerns that are raised.

Breach Response

ELEV8 Consulting has developed an Incident Response Procedure to respond promptly to any suspected or confirmed data breaches. The Incident Response Plan outlines the steps to be taken in the event of a breach, including notification of affected individuals, regulatory bodies, and other relevant stakeholders.

Monitoring and Review

ELEV8 Consulting regularly reviews and monitors its policies and procedures to ensure they are up-to-date and effective in protecting personal information. Any changes to policies and procedures will be communicated to employees and other relevant stakeholders. This policy will be reviewed annually or as necessary to ensure compliance with the Privacy Act 1988 and other relevant privacy and confidentiality requirements.

We may make changes to this Privacy and Information Storage and Use Policy from time to time. Any updates will be posted on our website.

Conclusion

ELEV8 Consulting takes the protection of personal information seriously and has implemented policies and procedures to ensure compliance with the Privacy Act 1988. These policies and procedures provide a strong foundation for protecting personal information and ensuring ongoing compliance with privacy and confidentiality requirements.